PRIVACY POLICY

Last updated: 03 March, 2025

Famalth Technologies (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, process, store, and disclose your information when you visit or use www.famalth.com (“Website”) or any of our products and services, including SOS and emergency technology, IT services, and Lifestyle products (collectively, “Services”).

By accessing or using the Website or our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

1. SCOPE AND APPLICABILITY

1.1 Indian Laws: This Privacy Policy is designed to comply with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, along with any other applicable Indian regulations.
1.2 International Users: If you are accessing the Website from outside India, please note that your information may be transferred and processed in India in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect and process the following types of information:

2.1 Personal Information

  • Contact Details: Name, email address, phone number, and postal address.
  • Account Credentials: Username and password if you create an account.
  • Payment Details: Payment method, transaction details (collected via secure third-party payment gateways; we do not store complete payment card information on our servers).

2.2 SOS & Emergency Related Information

  • Personal Data Collection: The SOS App does not collect, store, or transmit any personally identifiable information (PII) to our servers. The application is engineered to function primarily in online and offline mode. All data input or generated within the app, including emergency contacts, user activity, or configuration settings, is stored locally on the user’s device. No personal data is transferred to, or retained by, us in any form.

  • Location Data Usage: The application may access real-time location data (such as GPS coordinates) strictly for the purpose of enabling SOS functionality or facilitating location sharing with trusted emergency contacts. If the user explicitly opts to use our relay service for location delivery, location data is transmitted through our server on a temporary and one-time basis solely to perform the requested action. Such data is not stored, logged, or retained after the transmission is complete.

  • Emergency Contact Information: Users may input emergency contact details (e.g., name, telephone number, and relationship) to activate core safety features. This information is securely stored only on the user’s device and is not transmitted to, processed by, or accessible to us.

  • Health and Wellness Data: Any health-related data (e.g., step count, hydration logs, or wellness tracking) is processed exclusively within the application environment and stored locally on the user’s device. We do not collect, monitor, or transmit such data to our servers. If the user chooses to enable backup or synchronization with third-party platforms (e.g., cloud drives, cloud storage, or health services), such data shall be governed solely by the privacy policies and terms of those third-party providers.

2.3 Lifestyle Product Information

  • Preferences & Feedback: Information about your preferences, feedback, or survey responses related to our Lifestyle products.

2.4 Technical and Usage Data

  • Log Data: IP address, browser type, operating system, and access times.
  • Cookies and Similar Technologies: Data collected through cookies, beacons, or pixels (see Section 7 below).
  • Device Information: Hardware model, mobile network, unique device identifiers.

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  1. Service Delivery:

    • To provide, maintain, and improve our SOS/emergency technology, IT services, and Lifestyle products.
    • To process payments and manage orders or service requests.

  2. Safety and Security:

    • To verify user identity, ensure secure login, and prevent fraudulent or unauthorized activity.
    • To assist law enforcement or emergency responders during critical incidents, when appropriate and lawful.

  3. Communications:

    • To respond to customer service requests, questions, or inquiries.
    • To send transactional, promotional, or marketing communications, where permitted by law.

  4. Analytics and Improvements:

    • To analyze usage trends, measure the effectiveness of our Website, and enhance user experience.

  5. Legal Compliance:

    • To comply with applicable Indian laws and regulations, respond to legal requests, and assert or defend against legal claims.

4. LEGAL BASIS FOR PROCESSING

We process your Personal Information under one or more of the following legal bases:

  • Consent: You have consented to the processing of your data for specific purposes (e.g., location sharing in SOS apps).
  • Contractual Necessity: The data is necessary to perform a contract or fulfill your request (e.g., process orders, provide IT services).
  • Legal Obligation: Compliance with applicable Indian laws or legal processes.
  • Legitimate Interests: Our legitimate business interests, where they do not override your rights and freedoms.

5. INFORMATION SHARING AND DISCLOSURE

We do not sell or rent your personal data to third parties. However, we may share your data in limited circumstances:

  1. Service Providers:
    • With third-party vendors or partners (e.g., payment gateways, hosting providers, analytics tools) who process data on our behalf, under strict data protection agreements.
  2. Emergency Services or Law Enforcement:
    • In an SOS situation, your location or personal data may be shared with local authorities, emergency contacts, or first responders if necessary to protect your life or safety.
    • Where required by law, or in response to valid legal requests (e.g., court orders).
  3. Business Transfers:
    • In case of merger, acquisition, asset sale, or bankruptcy, your data may be transferred to a successor entity, subject to the same privacy standards.

6. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once no longer needed, we securely dispose of your data in compliance with our legal obligations.

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Cookies: We use cookies (small text files stored on your device) to:

  • Remember your preferences and login details.
  • Analyze user behavior to improve our Website performance.

7.2 Types of Cookies:

  • Session Cookies: Temporary and deleted once you close your browser.
  • Persistent Cookies: Remain on your device for a set period or until manually deleted.

7.3 Managing Cookies:

  • You can typically disable cookies via your browser settings. However, some features of our Website may not function properly if cookies are disabled.

8. DATA SECURITY

8.1 Security Measures: We employ reasonable security practices consistent with industry standards and as required under the IT Act and IT Rules, including technical, administrative, and physical safeguards.
8.2 No Absolute Security: While we strive to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach, we will follow applicable legal requirements for notification and remediation.

9. Account & Data Deletion

As a user of our The SOS App, Famalth Grow (our the Farmer Community platform), and other services or products, you have the right to request the deletion of your account and the personal data associated with it at any time.

To initiate this process, please email us at policy@famalth.com with the subject line “Delete My Account” and include the registered phone number or email address linked to your account. Once verified, we will process your request within 30 business days.

Upon account deletion, we will remove your profile information, complaint history, emergency contacts, and any health or location data stored in your account. Some data, such as transaction records or legal logs, may be retained for a limited period if required for legal or compliance purposes (e.g., up to 90 days), after which they will also be securely deleted.

If you wish to delete only specific data (such as complaint logs or emergency contacts) without deleting your entire account, you may also make this request by emailing us. We will honor all verified data deletion requests in accordance with applicable data protection laws.

10. MINORS’ PRIVACY

Our Website and Services are generally intended for adults above 18 years. We do not knowingly collect or solicit personal data from minors. If you believe a child has provided us with personal data, please contact us immediately at the email below.

11. YOUR RIGHTS

Subject to applicable laws, you may have the following rights:

  • Access and Correction: You may request details of your personal data and ask us to correct inaccuracies.
  • Withdrawal of Consent: Where we rely on consent, you can withdraw it at any time (e.g., disabling location sharing).
  • Deletion: You can request deletion of your personal data, subject to legal retention requirements.
  • Objection or Restriction: You may object to or request restriction of the processing of your data in certain circumstances.

For any such requests, please contact us using the details provided in Section 13. We will respond within a reasonable timeframe.

12. THIRD-PARTY LINKS AND SERVICES

The Website may contain links to third-party websites or plugins (e.g., social media). We do not control their privacy practices and are not responsible for any data they collect when you use their services. We encourage you to review their privacy policies before interacting with them.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any material changes by posting the new version on this page with an updated “Last Updated” date. Your continued use of our Website or Services following such changes constitutes acceptance of the revised Privacy Policy.

14. GRIEVANCE REDRESSAL

In accordance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of our Grievance Officer are provided below. If you have any concerns, complaints, or grievances regarding our data handling practices, please contact the Grievance Officer on the contact details as mentioned below in “Contact Us” section. We will try to resolve your complaint within 30 days of receiving it.

15. CONTACT US

If you have any questions or suggestions about this Privacy Policy, wish to exercise your rights, or need further information about how we handle your personal data, please contact:

Famalth Technologies
Website: www.famalth.com
Email: policy@famalth.com

Address: Famalth Technologies, 1st Floor, Rudralya, Lane 2, Ashok Vihar, Ajabpur Kalan, Dehradun – 248121.