Help and Support
Need assistance with the SOS App?
We are here to help you stay protected, informed, and connected — ensuring that any issues are resolved quickly and your emergency features stay fully ready.
Ways to Get Help
You have multiple support options available directly from the SOS App:
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FAQ Section
Review the Frequently Asked Questions → for instant answers to common queries about emergency features, permissions, and troubleshooting. -
Contact Support by Email
Send your technical support requests, bug reports, or feature suggestions to:
help@famalth.comOr visit Famalth Contact Page.
Please include your device model, app version, and a description of the issue for faster assistance.
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Report a Problem via the App
- Open the SOS App.
- Navigate to Settings → Support → Report Issue.
- Fill out the quick issue report form (optionally include logs for faster diagnosis).
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Explore User Guides and Documentation
Browse through the detailed documentation across each section (Installation, Core Features, Permissions, Performance) for complete setup, optimization, and usage guidance.
Our typical response time is within 24 to 48 business hours (Monday to Friday).
Before You Contact Support
To resolve common issues faster:
| Recommendation | Reason |
|---|---|
| Keep your SOS App updated | New features, optimizations, and bug fixes are released regularly. |
| Review app permissions | Missing permissions often cause emergency features to malfunction. |
| Check your network or SMS availability | Some alerts depend on active mobile data or SIM-based SMS services. |
| Test your setup periodically | Ensure SOS, Fall Detection, and Backup systems are functioning correctly. |
Following these steps often solves most problems without needing external support.
Common Questions
How can I check if I have the latest version?
Open the Google Play Store, search for SOS App - Famalth, and check if an Update button is available.
Always stay on the latest version for best safety performance.
What if I cannot send logs while reporting a problem?
No problem.
Simply describe the issue manually in the Report Issue form or email it to help@famalth.com.
Can I get help during weekends?
Support queries are accepted 24/7; however, active responses are processed during business hours (Monday-Friday).
Will my data be accessed during support?
No.
We never access your personal emergency data without your explicit permission. All logs shared are technical (device status, permissions) only — no private content.
Whether you need quick answers, technical troubleshooting, or want to suggest new ideas, the SOS App Support Team is always here to help.
We are committed to keeping your emergency protection strong, fast, and reliable — with full respect for your privacy and peace of mind.
Reach out smartly. Stay protected confidently.
What's Next
Ready to explore how to suggest your own feature ideas and help improve the SOS App for everyone?